Terms & Conditions

Effective Date: January 1, 2025

All VIP service bookings are non-refundable if passengers are a no-show on the day of travel.
Cancellations made at least 24 hours prior to the scheduled service receive either:
- A credit voucher equal to the amount paid, or
- A full refund, minus a $25 USD administrative cancellation fee.
To cancel or change a booking, please contact us at:
- Phone/WhatsApp: +1 721 523 3564 or +1 721 526 4420
- Email: info@vipservices.club

If a flight is canceled by the airline due to adverse weather, technical issues, or operational disruptions, VIPservices.sx cannot issue refunds.
These circumstances are beyond our control. Compensation or rebooking is the responsibility of the airline, per their policies.
We strongly encourage customers to review and understand the airline’s cancellation and compensation policies before traveling.

Invoices are available to view or download as PDFs via links provided (e.g., https://vipservicessxm.invoicely.com/invoice/[invoice-number]).
When making payment via Fygaro.com, clients must include the invoice number in the “Note” section beneath the payment amount.

For efficient service delivery, please submit:
- A photo of the lead passenger (for in-airport ID and matching)
- Passport scans of all traveling passengers (for identity verification and outbound pre-check-in)
- If booking by email (vs. online form at /vip-service-request/), be sure to CC info@vipservices.club for faster processing.
You are responsible for fulfilling all entry or travel requirements. For St. Maarten, please check https://www.entry.sx prior to travel.

Our services include meet & greet at the aircraft door or inside the terminal, fast-track immigration and security assistance, baggage handling, lounge access if booked, and private ground transfers.
Services are provided in coordination with contracted third parties (e.g., airline handlers, lounge operators, drivers). We maintain agreements and standards to ensure quality and consistency.

VIPservices.sx is not liable for delays, cancellations, or changes caused by airlines, airport authorities, weather, technical issues, or any cause beyond our control.
We cannot be held responsible for any incidental, consequential, or punitive damages arising from factors outside our service scope.
In cases beyond our control, alternative arrangements or compensation must be sought through the responsible airline or third-party provider.

VIPservices.sx reserves the right to modify these Terms & Conditions at any time. Changes become effective upon posting to the website.
Continued use of our services following updates indicates acceptance of the revised terms.

These Terms & Conditions are governed by the laws applicable in St. Maarten, and any disputes shall be resolved in its courts.

Have a question or need assistance?